> For the complete documentation index, see [llms.txt](https://docs.enginsight.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enginsight.com/docs/manual/english/platform-usage/dashboard/operation-centers/partner-operation-center.md).

# Partner Operation Center

The Partner Operation Center (POC) provides partners with an organization-based overview of license contingents and open issues within their own organization and all managed suborganizations.

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<i class="fa-compass">:compass:</i> Navigate to **Dashboard** → **Partner Operation Center** to show all organizations as tiles.

The [POC overview](#poc-overview-tiles) provides information such as:

* how many licenses from each licensed contingent have already been used and how many are still available.
* how many open issues exist for an organization and what severity levels they have.
* which open issues currently exist.

You can also see the exact timestamp of the shown data and [adjust the way the information is presented](#actions).

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## Navigation

### Adjusting the View

<i class="fa-computer-mouse">:computer-mouse:</i> Click <i class="fa-expand">:expand:</i> **Full Screen Mode** to show the Partner Operation Center in full-screen mode. Click the button again or press **Escape** to exit the full-screen mode.

### Refreshing the View

<i class="fa-computer-mouse">:computer-mouse:</i> Click <i class="fa-clock-rotate-left">:clock-rotate-left:</i> **Last Updated at: \<Time, Date>** to retrieve the latest issue and availability information across all assets.

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## POC Overview: Tiles

In the POC overview, each organization is displayed as tile. The following information is shown for each tile:

<table><thead><tr><th width="200.12109375">Information</th><th>Description</th></tr></thead><tbody><tr><td>Organisation</td><td>Shows the name of the organization.</td></tr><tr><td>Licenses</td><td><p>Shows the number of licenses already used and still available for the organization, grouped by license category. </p><p></p><p>The following license categories are shown:</p><ul><li><strong>Server Agent</strong>: Number of licenses used for servers running Pulsar / Number of available server licenses. </li><li><strong>Client Agent</strong>: Number of licenses used for clients running Pulsar / Number of available client licenses. </li><li><strong>Endpoints</strong>: Number of licenses used for endpoints / Number of available endpoint licenses. </li></ul></td></tr><tr><td>Open Issues</td><td><p>Shows the number of open issues grouped by severity. </p><p></p><p>The following severity levels are shown:</p><ul><li><i class="fa-check-double" style="color:green;">:check-double:</i> : No open issues exist for the organization.</li><li><i class="fa-hexagon-exclamation" style="color:$danger;">:hexagon-exclamation:</i> : Open issues with the severity <strong>Critical Condition</strong> exist.</li><li><i class="fa-triangle-exclamation" style="color:$warning;">:triangle-exclamation:</i> : Open issues with the severity <strong>Warning</strong> exist.</li><li><i class="fa-circle-exclamation" style="color:blue;">:circle-exclamation:</i> : Open issues with the severity <strong>Information</strong> exist.</li></ul></td></tr></tbody></table>

<i class="fa-computer-mouse">:computer-mouse:</i> Click a tile to open the [POC detail view](#poc-detail-view) for the respective organization. There you can view detailed information about all open issues affecting that organization.

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## POC Overview: List

On the right side of the POC overview, you can find a list of open issues. The list is sorted across all organizations in descending chronological order.

Each entry represents one open issue and contains the following information:

<table><thead><tr><th width="200.3203125">Information</th><th>Description</th></tr></thead><tbody><tr><td>Severity</td><td><p>Shows the severity level of the issue as an icon. </p><p></p><p>The following severity levels can be shown:</p><ul><li><i class="fa-hexagon-exclamation" style="color:$danger;">:hexagon-exclamation:</i> : The issue has the severity <strong>Critical</strong>.</li><li><i class="fa-triangle-exclamation" style="color:$warning;">:triangle-exclamation:</i> : The issue has the severity <strong>Warning</strong>.</li><li><i class="fa-circle-exclamation" style="color:blue;">:circle-exclamation:</i> : The issue has the severity <strong>Information</strong>.</li></ul></td></tr><tr><td>Alert Name</td><td>Shows the name of the alert that triggered the issue.</td></tr><tr><td>Timestamp</td><td>Shows the date and time when the alert was triggered.</td></tr><tr><td>Asset</td><td>Shows the name of the affected asset (server, client, or endpoint).</td></tr></tbody></table>

<i class="fa-computer-mouse">:computer-mouse:</i> Click a list entry to open a window containing [detailed information about the open issue on the affected asset](#poc-detail-view).

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## POC: Detail View

The detail view of a POC tile shows a continuously updated list containing detailed information about each open issue that affects the respective organization.

The following information is shown for each issue:

<table><thead><tr><th width="200.12109375">Information </th><th>Description</th></tr></thead><tbody><tr><td>Severity</td><td><p>Shows the severity of the issue as an icon. </p><p></p><p>The following severity levels can be shown:</p><ul><li><i class="fa-hexagon-exclamation" style="color:$danger;">:hexagon-exclamation:</i> : The issue has the severity <strong>Critical</strong>.</li><li><i class="fa-triangle-exclamation" style="color:$warning;">:triangle-exclamation:</i> : The issue has the severity <strong>Warning</strong>.</li><li><i class="fa-circle-exclamation" style="color:blue;">:circle-exclamation:</i> : The issue has the severity <strong>Information</strong>.</li></ul></td></tr><tr><td>Alert Name</td><td>Shows the name of the alert that triggered the issue.</td></tr><tr><td>Created at</td><td>Shows the date and time when the alert was triggered for the first time.</td></tr><tr><td>Updated at</td><td>Shows the date and time when new information was last received for the issue or when it was last updated.</td></tr><tr><td>Additional Details</td><td>Shows all details available for the issue. Depending on the alert scenario, this can include metrics, thresholds, user logins, newly discovered vulnerabilities, and more.</td></tr></tbody></table>

<i class="fa-computer-mouse">:computer-mouse:</i> Click **Close** to return to the [POC overview](#poc-overview-tiles).

<i class="fa-computer-mouse">:computer-mouse:</i> Click **Go to Organization** to switch to the affected organization.

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