> For the complete documentation index, see [llms.txt](https://docs.enginsight.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enginsight.com/docs/manual/english/platform-usage/alerts/management/notification-templates.md).

# Notification Templates

With notification templates for alerts, you can preconfigure notification recipients and third-party notification services. Templates can be assigned to any number of alerts to reduce configuration effort.

***

<i class="fa-compass">:compass:</i> Navigate to **Alerts** → **Notification Templates** to show a list of all created notification templates. If you have not created any notification templates yet, this view is empty.

<figure><img src="https://2423388680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV7OrHgKXA0t1jankQBYf%2Fuploads%2FSeto8IQO4vv50VoOhLvV%2Fenginsight-screenshot-alerts-management-notification%20templates.jpg?alt=media&amp;token=4e537025-c308-49d4-97c4-c76602b0e82e" alt=""><figcaption></figcaption></figure>

The [notification templates overview](#notification-templates-overview) provides information such as:

* which notification channels have been configured in addition to email notifications in a template.
* which team members or groups of team members have been configured as notification recipients in a template.

You can also [export notification templates](#export-notification-templates) and [create new notification templates](#option-1-create-new-notification-template).

***

## Navigation

<i class="fa-magnifying-glass">:magnifying-glass:</i> Click the **Text Search** field above the list and enter a search term of your choice to find specific list items more quickly.

<i class="fa-computer-mouse">:computer-mouse:</i> Click the **Refresh** icon <i class="fa-arrows-rotate-reverse">:arrows-rotate-reverse:</i> above the list to update all list items.

<i class="fa-computer-mouse-scrollwheel">:computer-mouse-scrollwheel:</i> Scroll down the list or adjust the number of results shown per page ![](https://2423388680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV7OrHgKXA0t1jankQBYf%2Fuploads%2FfjKACCt2SKXcFd3S7Xb5%2FEnginsight-EN-Results%20per%20Page.jpg?alt=media\&token=e1650160-7a41-4965-aaca-6975db758dbe) to view additional entries. Use the page navigation ![](https://content.gitbook.com/content/V7OrHgKXA0t1jankQBYf/blobs/wnxVw06QGoSsYjhwMJRF/Enginsight-Seitennavigation-2.jpg) to switch between pages.&#x20;

### Sorting List Items

<i class="fa-computer-mouse">:computer-mouse:</i> Click the **Sort** icon <i class="fa-sort">:sort:</i> next to a column name in the table header to sort by that column in ascending <i class="fa-angle-up">:angle-up:</i> or descending order <i class="fa-chevron-down">:chevron-down:</i> .

<i class="fa-computer-mouse">:computer-mouse:</i> Click the sort icon <i class="fa-bars-sort">:bars-sort:</i> above the list to adjust the priority of the applied sorting. A menu opens that shows all columns by which the list is currently sorted. Drag and drop the shown items to change the sorting priority.

### Further Actions for List Items

<i class="fa-computer-mouse">:computer-mouse:</i> Select the checkbox <i class="fa-square">:square:</i> next to a list item to select the respective item. Alternatively, select the checkbox in the table header to select all list items.

The number of selected list items is now shown next to the search field.

The <i class="fa-slider">:slider:</i> **Actions** menu also appears in the upper-right corner. Click it to expand the respective submenu. The following actions are available:

<table><thead><tr><th width="200.4765625">Action</th><th>Description</th></tr></thead><tbody><tr><td>Export Selection</td><td><p>Export all selected objects. </p><p></p><p><i class="fa-computer-mouse">:computer-mouse:</i> Click <strong>Export Selection</strong> to open a new window where you can configure additional <a href="#export-notification-templates">export settings</a>.</p></td></tr><tr><td>Delete</td><td><p>Delete all selected objects. </p><p></p><p><i class="fa-computer-mouse">:computer-mouse:</i> Click <strong>Delete</strong> and confirm the message that appears by clicking <strong>Delete Irretrievably</strong>.</p><div data-gb-custom-block data-tag="hint" data-style="danger" class="hint hint-danger"><p><strong>Please note:</strong> Deleted items cannot be restored.<br></p></div></td></tr></tbody></table>

***

## Notification Templates: Overview

The notification templates overview is structured as a table.

<div align="left"><figure><img src="https://2423388680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV7OrHgKXA0t1jankQBYf%2Fuploads%2FTQfQtJVZEA6IDmSawpL3%2Fenginsight-screenshot-alerts-management-notification%20templates-overview.jpg?alt=media&amp;token=fb7000d8-aad9-4224-b0ed-a27f134efb2b" alt="" width="563"><figcaption></figcaption></figure></div>

The following information is shown:

<table><thead><tr><th width="200.1171875">Column</th><th>Description</th></tr></thead><tbody><tr><td>Name</td><td><p>Shows the name of the notification template and an additional description, if provided.</p><p></p><p>The date and time of creation and last edit are also shown.</p><p></p><p><i class="fa-computer-mouse">:computer-mouse:</i> Click the name of a notification template to open the respective <a href="#notification-template-edit-view">edit view</a>. Here you can adjust configured settings and delete the notification template.</p></td></tr><tr><td>Notification Recipients</td><td><p>Shows the notification recipients and notification channels for alert notifications stored in the template.</p><p></p><p>The following values can be shown:</p><ul><li><strong>Notification Service</strong>: Shows the notification channel used in addition to email notifications.</li><li><strong>Team Member</strong>: Shows the name and email address of specific users who are notified when the alert is triggered.</li><li><strong>Group</strong>: Shows the names of user groups that are notified when the alert is triggered.</li></ul></td></tr></tbody></table>

***

## Adding a Notification Template

You have two options for adding a notification template. You can either create new notification templates or import notification templates that you [previously exported](#export-notification-templates), for example from other organizations.

### Option 1: Creating a New Notification Template

<i class="fa-computer-mouse">:computer-mouse:</i> Click <i class="fa-plus">:plus:</i> **Add Notification Template** in the upper-right corner and select <i class="fa-plus">:plus:</i> **Create New** from the submenu that opens to [create a new notification template](/docs/manual/english/platform-usage/alerts/management/notification-templates/add-notification-template.md#create-a-new-notification-template).

### Option 2: Importing a Notification Template

<i class="fa-computer-mouse">:computer-mouse:</i> Click <i class="fa-plus">:plus:</i> **Add Notification Template** in the upper-right corner and select <i class="fa-up-from-line">:up-from-line:</i> **Import** from the submenu that opens to [import one or more notification templates](/docs/manual/english/platform-usage/alerts/management/notification-templates/add-notification-template.md#import-notification-templates).

***

## Exporting Notification Templates

<i class="fa-computer-mouse">:computer-mouse:</i> Click <i class="fa-down-to-line">:down-to-line:</i> **Export Notification Templates** in the upper-right corner to open a new window in which you can configure additional export settings.

<div align="left"><figure><img src="https://2423388680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV7OrHgKXA0t1jankQBYf%2Fuploads%2FYaQRNLeWllxfhwNdYDn8%2Fenginsight-screenshot-alerts-management-notification%20templates-export%20nt.jpg?alt=media&amp;token=80e19b06-9045-4ef3-b198-d7f1a74aa67e" alt="" width="375"><figcaption></figcaption></figure></div>

<i class="fa-computer-mouse">:computer-mouse:</i> Click **Export All** after configuring all settings to download all notification templates that can be exported. The export is provided in ZIP format.

{% hint style="info" %}
You can find the exported file in the default download location of your browser.
{% endhint %}

<i class="fa-computer-mouse">:computer-mouse:</i> Click **Abort** to return to the list view.

### Assigned Notification Templates

Here you can define specific notification templates for export.

{% hint style="info" %}
Specifying assigned notification templates is optional.
{% endhint %}

<i class="fa-computer-mouse">:computer-mouse:</i> Click the **Notification Templates** field to expand a list of all available notification templates and select one or more notification templates for export.

<i class="fa-computer-mouse">:computer-mouse:</i> Click the **Remove** icon <i class="fa-circle-x">:circle-x:</i> next to an added notification template to remove it from the **Notification Templates** field again.

#### Excluded Notification Templates

Here you can define which notification templates should be excluded from the export.

{% hint style="info" %}
Specifying excluded notification templates is optional.
{% endhint %}

<i class="fa-computer-mouse">:computer-mouse:</i> Click <i class="fa-plus">:plus:</i> **Define Exceptions** to show the options for **Excluded Notification Templates**.

<i class="fa-gear">:gear:</i> Configure all settings in the same way as for an [assigned notification template](#assigned-notification-templates).

### Direct References

Here you can specify how objects that contain direct references should be handled during export. Direct references are objects referenced by ID (for example, hosts) that cannot be transferred to other environments.

The following options are available:

| Option                              | Description                                                                                                                |
| ----------------------------------- | -------------------------------------------------------------------------------------------------------------------------- |
| Skip Entries with Direct References | Select this option to exclude objects that contain direct references from the export. This option is selected by default.  |
| Strip Direct References             | Select this option to also export objects that contain direct references. The direct references are removed during export. |

***

## Notification Template: Edit View

<i class="fa-computer-mouse">:computer-mouse:</i> Click the name of a notification template to navigate to the respective edit view. Here you can adjust [configured settings](/docs/manual/english/platform-usage/alerts/management/notification-templates/add-notification-template.md#create-a-new-notification-template) and delete the notification template.

The following actions are available:

<table><thead><tr><th width="200.39453125">Option</th><th>Description</th></tr></thead><tbody><tr><td>Save Changes</td><td><p><i class="fa-computer-mouse">:computer-mouse:</i> Click <strong>Save Changes</strong> after adjusting any settings.</p><div data-gb-custom-block data-tag="hint" data-style="danger" class="hint hint-danger"><p><strong>Please note:</strong> Unsaved changes cannot be recovered.</p></div></td></tr><tr><td>Back</td><td><i class="fa-computer-mouse">:computer-mouse:</i> Click <strong>Back</strong> to return to the list overview.</td></tr><tr><td>Remove</td><td><p><i class="fa-computer-mouse">:computer-mouse:</i> Click <strong>Remove</strong>, then confirm the prompt that appears to delete the object that you are editing.</p><div data-gb-custom-block data-tag="hint" data-style="danger" class="hint hint-danger"><p><strong>Please note:</strong> Deleted objects cannot be recovered.</p></div></td></tr></tbody></table>

***